Administrative Assistant, Customer Support - Certificate of Achievement

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Plan Code: 3200

This program will provide students with a solid foundation in computer support for the business environment. The curriculum provides students with customer service and IT skills for applications support as well as business communication strategies and operating system troubleshooting basics.

Program Student Learning Outcomes

Evaluate customer support needs and end-user requirements to employ suitable tools and methods.
Integrate the use of various software tools to provide user support.

Program Requirements

Course List
Code Number	Course Title	Units
REQUIRED COURSES
BCOM 15	Business Communications	3
BCOM 262	Interpersonal Skills for the Workplace	1
BCOM 263	Customer Service	3
COSA 2	Critical Thinking Using Computers	3
COSA 5	Microsoft Windows Operating System	3
COSA 30	Introduction to Computers	3
COSA 50	Intro to IT Concepts and Applications	4
COSA 215	Microsoft Outlook for Windows	3
COSK 200	Keyboarding and Document Production	3
COSN 5	Computer Hardware Fundamentals	4
Total Units		30

2024-2025 Academic Catalog

Administrative Assistant, Customer Support - Certificate of Achievement

Program Student Learning Outcomes

Program Requirements

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