Administrative Assistant, Customer Support - Associate in Science
Plan Code: 2200
This program provides students with a solid foundation in computer support for the business environment. The curriculum provides students with customer service and IT skills for applications support as well as business communication strategies and operating system troubleshooting basics.
Some potential jobs this program prepares students for include Customer Support Representative, Customer Support Coordinator, Customer Care Representative, Member Services Representative, Customer Service Representative (CSR), Customer Service Technical Analyst, IT Service Desk Representative, Help Desk Tech Support Specialist, Applications Support Technician, and Office Support Specialist. Potential risks associated with this degree are occupations that are inherently competitive and low-salaried.
Program Student Learning Outcomes
- Demonstrate the ability to attain the Institutional Student Learning Outcomes (ISLOs).
- Evaluate customer support and end-user requirements to employ suitable tools and methods.
- Integrate the use of various software tools to provide user support.
Program Requirements
This degree requires the completion of General Education coursework plus the following:
| Code Number | Course Title | Units |
|---|---|---|
| REQUIRED COURSES | ||
| BCOM 15 | Business Communications | 3 |
| BCOM 262 | Interpersonal Skills for the Workplace | 1 |
| BCOM 263 | Customer Service | 3 |
| COSA 2 | Critical Thinking Using Computers | 3 |
| COSA 5 | Microsoft Windows Operating System | 3 |
| COSA 30 | Introduction to Computers | 3 |
| COSA 50 | Intro to IT Concepts and Applications | 4 |
| COSA 215 | Microsoft Outlook for Windows | 3 |
| COSN 5 | Computer Hardware Fundamentals | 4 |
| COSK 200 | Keyboarding and Document Production | 3 |
| Required Subtotal | 30 | |
| Complete one of the following: 1 | ||
| LBCC General Education (Plan A) | ||
| CSU GE Breadth (Plan B) | ||
| IGETC Pattern (Plan C) | ||
| Electives (as needed to reach 60 degree-applicable units) 2 | ||
| Minimum Degree Total | 60 | |
- 1
Units for the major may be double-counted for LBCC GE, CSU GE, or IGETC; see counselor for limitations.
- 2
Elective units from course(s) numbered 1-599, if needed, to reach 60 degree-applicable units.